Introduction & Scope
Welcome to the Privacy Policy of TechLinks ("TechLinks", "we", "us", or "our"). TechLinks operates as a premier digital solutions agency providing website development, mobile application engineering, graphic design and brand identity architecture, and digital maintenance services.
This Privacy Policy sets out how we collect, store, protect, process, and transfer personal data and proprietary project information obtained when you visit our website (techlinksgh.vercel.app), contact our agency via phone or WhatsApp, or contract our professional digital development and design services.
By interacting with our platform or commissioning our services, you acknowledge the collection and utilization of your information in accordance with this policy.
Information We Collect
To deliver world-class digital solutions, we collect different classifications of data based on the nature of our engagement:
1. Directly Provided Contact & Business Information
When you submit an inquiry, initiate a WhatsApp conversation, request a quote, or sign a service contract, we collect:
- Full Legal Name and Professional Job Title
- Company / Business Name and Operating Industry
- Direct Telephone Number and WhatsApp Contact Information
- Email Address and Physical / Corporate Address
- Project Specifications, Creative Briefs, Budget Estimates, and Feature Requirements
2. Technical Credentials & Project Infrastructure Data
During active web, mobile, or design development, clients may provide technical assets such as:
- Web hosting credentials, cPanel/FTP logins, and DNS management access
- Database connection strings and cloud storage keys (AWS, Firebase, Supabase)
- Third-party API tokens (Paystack, Stripe, Twilio, Google Maps)
- Apple Developer and Google Play Console access permissions
- Brand style manuals, vector fonts, and proprietary media files
3. Automated Technical & Usage Data
When navigating our website, standard web analytics automatically capture:
- Internet Protocol (IP) address and approximate geographic geolocation
- Browser type, version, operating system, and device screen resolution
- Referring URL, pages visited, time spent per section, and interaction heatmaps
How We Use Your Data
TechLinks processes your information solely for legitimate business, contractual, and technical operational objectives:
Legal Grounds for Processing
Under applicable data protection frameworks (including the Ghana Data Protection Act 2012 (Act 843) and international standards such as GDPR), we process personal data under the following lawful bases:
- Contractual Performance: Processing required to fulfill our Statement of Work, project deliverables, or preliminary proposal estimations requested by you.
- Legitimate Interests: Operating, safeguarding, and expanding our agency services without infringing upon your fundamental privacy rights.
- Legal Compliance: Complying with applicable statutory accounting, tax, fraud prevention, and commercial laws.
- Explicit Consent: When you voluntarily submit contact forms, opt into notifications, or grant access to proprietary servers.
Handling of Client Project Credentials
As a digital engineering agency, we treat all client hosting passwords, SSH keys, API secrets, database credentials, and source repositories with extreme security diligence:
Data Sharing & Third-Party Disclosure
We disclose information strictly to trusted sub-processors and service partners indispensable to executing our digital services:
- Cloud Hosting & CDNs: High-performance server providers (e.g., Vercel, AWS, Cloudflare, DigitalOcean) for staging and production hosting.
- Communication Infrastructure: WhatsApp Business API and secure email servers for customer communications.
- Payment Gateways: Regulated payment processors (Paystack, Stripe) to securely process card and mobile money transactions without storing raw card numbers on our servers.
- Legal Authorities: Law enforcement or regulatory bodies solely when mandated by valid subpoenas, court orders, or applicable statutory laws.
Data Retention & Archival Protocol
We retain personal data and project records only for as long as necessary to fulfill the objectives for which it was gathered:
- Active Project Data: Retained for the entire duration of the client relationship, including active maintenance contracts.
- Completed Project Source Backups: Retained in secure cold storage for up to twelve (12) months following project completion to assist clients with disaster recovery or subsequent version upgrades.
- Financial Invoices & Receipts: Retained for a minimum of six (6) years to comply with statutory commercial and tax accounting regulations.
Your Privacy Rights & Controls
Depending on your jurisdiction, you are entitled to several fundamental data privacy rights regarding your personal records:
To exercise any of these rights, please contact our team via phone or WhatsApp at +233 530 293 161. Requests are verified and answered within fourteen (14) business days.
Security Infrastructure & Encryption
TechLinks implements strict technical, physical, and procedural controls designed to safeguard against unauthorized access, destruction, loss, or disclosure:
- Transport Layer Security (TLS 1.3): All data transmitted to and from our website is encrypted using modern HTTPS protocols.
- Git Version Control Security: Project source repositories are stored in private, access-controlled repositories with signed SSH commits.
- No Plaintext Storage: API secrets, connection strings, and administrative passwords are never committed to public source control.
Cross-Border & International Transfers
As a digital solutions provider serving regional and global clients, your project files and server deployments may be hosted on cloud infrastructure distributed internationally (e.g., European or North American data centers). In all instances, we ensure that cloud vendors provide adequate data protection guarantees in compliance with recognized global standards.
Children's Privacy Protection
Our services and web platforms are strictly intended for businesses, professionals, and individuals aged eighteen (18) years or older. We do not knowingly collect or solicit personal information from minors. If we discover that a minor under 18 has submitted personal records, we will delete the data immediately.
Updates & Amendments to this Policy
TechLinks reserves the right to update this Privacy Policy periodically to reflect technological advancements, evolving regulatory requirements, or enhancements to our digital services. When revisions occur, the "Last Updated" date at the top of this document will be modified accordingly. Continued engagement with our services constitutes acceptance of the revised terms.
Contact Our Data & Privacy Team
If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please reach out to us: