Overview & Acceptance of Terms
These Terms of Service ("Terms", "Agreement") constitute a legally binding contract between TechLinks ("TechLinks", "TechLinksGH", "Agency", "we", "us", or "our") and the entity, individual, or business client ("Client", "you", or "your") accessing our website, contracting our services, or commissioning digital projects.
By commissioning a project, accepting a formal proposal or invoice, paying an initial deposit, or utilizing our software, graphic design, mobile application, or digital maintenance services, you acknowledge that you have read, understood, and unconditionally agree to be bound by all terms, stipulations, and warranties set forth herein.
Scope of Professional Services
TechLinks operates as a specialized full-service digital agency delivering cutting-edge technical and creative solutions. Our core service categories encompass:
Website Development
Custom web applications, responsive websites, dynamic user interfaces, CMS setups (WordPress, headless CMS), corporate portals, and e-commerce platforms with secure payment gateways.
Mobile App Development
Native and cross-platform mobile apps for iOS and Android utilizing modern frameworks (Flutter, React Native), backend API integrations, and App Store / Google Play submission assistance.
Graphic Design & Branding
Corporate visual identities, logo architecture, brand style guidelines, marketing collateral, social media assets, and high-fidelity UI/UX wireframing and prototyping.
Digital Maintenance & Retainers
Ongoing server and cloud management, regular security patches, bug fixes, performance audits, framework updates, database optimization, and technical retainer support.
The exact deliverables, technical specifications, and project scope for each engagement will be detailed in the respective formal Project Proposal, Statement of Work (SOW), or Service Level Agreement (SLA).
Estimates, Proposals & Scope Definition
Prior to commencing project execution, TechLinks will issue a comprehensive Project Proposal or Quotation outlining the agreed-upon technical stack, target deliverables, project phases, payment schedule, and estimated delivery timeline.
- Estimate Validity: Formal quotations and price estimates remain valid for a period of thirty (30) calendar days from the date of issuance unless explicitly stated otherwise in writing.
- Scope Boundaries: Any feature, functionality, design variation, or integration not explicitly enumerated in the written Statement of Work shall be deemed outside the project scope ("Out of Scope").
- Scope Creep Management: If the Client requests supplementary features or alterations exceeding the initial specification, TechLinks will issue a written Change Order detailing the additional fees and timeline extensions before proceeding with implementation.
Client Responsibilities & Obligations
High-quality digital execution requires proactive collaboration. To ensure on-time and high-standard delivery, the Client agrees to:
Invoicing, Payment Terms & Overdue Accounts
TechLinks adheres to transparent and structured milestone-based billing to ensure security and predictability for both parties.
1. Deposit Requirement: Unless otherwise specified in a formal contract, a non-refundable upfront commitment deposit of 50% of the total project value is required before project discovery, wireframing, or development initiates.
2. Milestone Disbursements: Multi-phase development projects (e.g., full-stack software or mobile apps) may follow a 40% initial / 30% alpha staging / 30% pre-launch release structure as outlined in the SOW.
3. Final Settlement: The remaining balance of the project fee must be paid in full prior to the release of source code repositories, migration to production servers, live domain point-over, or submission of apps to the Apple App Store and Google Play Store.
4. Accepted Payment Channels: Payments may be remitted via Mobile Money (MTN MoMo, Telecel Cash, AT Money), direct Bank Wire Transfer, or authorized online payment gateways (such as Paystack, Stripe, or Flutterwave).
5. Late Payments & Project Halts: Invoices not settled within seven (7) business days of issuance shall accrue late interest at 2.5% per month or the maximum rate permissible by law. TechLinks reserves the right to halt active work, withhold staging server access, or temporarily unpublish live assets until overdue balances are fully settled.
Intellectual Property & Source Code Ownership
The distribution of intellectual property rights upon completion of digital works is structured as follows:
Transfer of Final Deliverables
Upon receipt of 100% full and final payment for the project, TechLinks assigns and transfers to the Client all exclusive rights, title, and ownership of the customized design assets, brand logos, custom front-end styling, and bespoke application code authored exclusively for the project.
TechLinks Core Frameworks & Pre-Existing Code
TechLinks retains ownership of all pre-existing software routines, proprietary boilerplates, custom helper libraries, development scripts, and internal workflow tools ("Agency IP"). The Client is granted an irrevocable, perpetual, worldwide, non-exclusive license to utilize such Agency IP as integrated into the final deliverable.
Portfolio & Promotional Rights
TechLinks reserves the right to display completed websites, mobile applications, case studies, design mockups, and client logos in our online portfolio, social media channels, award submissions, and marketing materials, unless a legally binding Non-Disclosure Agreement (NDA) prohibiting public display has been executed prior to project launch.
Revisions, Iterations & Scope Amendments
We pride ourselves on crafting work that exceeds client expectations. To balance quality and development timelines, our standard project fee incorporates:
- Design Revisions: Up to two (2) comprehensive rounds of feedback on UI/UX mockups, wireframes, and graphic design concepts prior to code implementation.
- Development Revisions: Up to two (2) rounds of functional refinements on staging environments to ensure alignment with the initial Statement of Work.
- Consolidated Feedback: The Client agrees to compile and deliver consolidated, clear, and actionable feedback per revision cycle rather than piecemeal daily requests.
- Excess Revisions: Revision requests exceeding the allotted rounds or demanding fundamental structural redesigns after prior milestone approval will be billed at TechLinks' standard hourly rate or through an approved Change Order.
Project Timelines & Client Inactivity Policy
Project timelines provided by TechLinks are estimations based on past experience and current agency capacity. While we make every diligent effort to deliver before or on target dates, unforeseen technical complexities or third-party delays may occasionally affect schedules.
Dormant Project Clause
If a project is halted or delayed for more than twenty-one (21) consecutive days due to the Client's failure to provide essential assets, credentials, or milestone sign-offs, the project will be classified as "Dormant".
To reactivate a dormant project, the Client may be subject to a project restart fee (up to 15% of the total contract value) and the project will be rescheduled based on TechLinks' current active pipeline.
Launch, Hosting & Post-Launch Warranty
Upon final approval and full settlement of invoices, TechLinks will execute the production launch, domain point-over, or mobile app distribution package handoff.
Third-Party Services, APIs & App Stores
Modern web and mobile software frequently rely on third-party cloud infrastructure, external APIs, hosting providers (e.g., Vercel, AWS, Cloudflare), payment gateways (Paystack, Stripe), SMS providers, and mobile application marketplaces (Apple App Store, Google Play Store).
- App Store Approvals: While TechLinks adheres to all developer guidelines and standards, Apple and Google maintain sole and exclusive discretion over application acceptance. TechLinks cannot guarantee acceptance but will remedy code-level compliance rejections within the agreed project scope.
- Third-Party Outages & Fees: TechLinks is not responsible for service interruptions, rate changes, API deprecations, or outages originating from third-party vendors. All recurring third-party subscriptions and usage fees remain the direct financial obligation of the Client.
Confidentiality & Non-Disclosure
Both TechLinks and the Client mutually agree to safeguard all proprietary business information, client database records, technical documentation, business logic, passwords, and API credentials disclosed during the course of the project engagement. Neither party shall disclose or disseminate confidential data to third parties without prior written consent, except where required by lawful court order or regulatory authority.
Limitation of Liability & Disclaimers
To the maximum extent permitted under applicable law, TechLinks delivers all services, code, and design deliverables on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.
No Consequential Damages: Under no circumstances shall TechLinks, its directors, developers, or affiliates be liable for any indirect, punitive, incidental, special, or consequential damages, including loss of profits, business revenue, lost data, cyber breaches caused by client-managed servers, or business interruptions.
Liability Cap: In any circumstance, the maximum cumulative financial liability of TechLinks arising from or connected to this Agreement shall be strictly capped at the total monetary amount actually paid by the Client to TechLinks for the specific project or phase in dispute during the preceding three (3) months.
Project Termination & Cancellation
Either party may terminate a project engagement by delivering a formal written notice with a minimum of seven (7) calendar days advance warning.
- In the event of client-initiated termination, the Client shall remain obligated to compensate TechLinks for all billable hours, completed milestones, and non-refundable third-party commitments incurred up to the date of notice.
- Initial deposits are non-refundable to cover discovery, architecture, and reservation of agency development capacity.
- Upon receipt of all accrued payments, TechLinks will deliver the current state of working files and assets to the Client.
Governing Law & Dispute Resolution
These Terms of Service and any project agreements shall be governed by, construed, and enforced in accordance with the substantive laws of the Republic of Ghana, without regard to its conflict of law principles.
In the event of any dispute, disagreement, or claim arising out of this Agreement, the parties agree to first seek an amicable and good-faith resolution through direct negotiation. Should informal discussions fail within thirty (30) days, the dispute shall be referred to binding arbitration or the competent commercial courts of Ghana.
Contact & Inquiries
If you have any questions, contractual queries, or require clarification regarding our Terms of Service, please get in touch with our team: